John Zenger and Joseph Folkman’s extensively researched book, The Extraordinary Leader, has strongly influenced how I have approach my executive coaching. (“Extraordinary Leaders” are defined as people who are in the top 10 percentile of leaders.)
Folkman published new research in a recent Forbes magazine article which explores the impact of the 3 key elements of communication — Tell, Ask, Listen — on leadership performance.
Specifically, he wondered “Which skill, by itself, would have the greatest impact on a leader’s perception as an extraordinary leader?” The answer was surprising…
Folkman concluded from the study that, “In a nutshell, doing any one of the behaviors well yields very little, but combining these three skills makes a powerful impact.”